PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To ask for ratings and reviews of services or products.
To follow up with them after correspondence (live chat, email or phone inquiries).

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that makes your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Remarketing with Google AdSense.
Google Display Network Impression Reporting.
Demographics and Interests Reporting.
DoubleClick Platform Integration.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: https://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above. You will be notified of any Privacy Policy changes:

On our Privacy Policy Page.
By emailing us.
By calling us.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

Within 7 business days.
Within 1 business day.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions.
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Communication and Privacy Policy for SMS Services

Commitment to Effective Communication

At RPP Express, we prioritize seamless communication and customer satisfaction. This SMS Communication Policy aligns with our overall Privacy Policy. For broader privacy concerns, please refer to our comprehensive Privacy Policy.

Data Collection Objectives

To ensure efficient operations and top-notch service, we may access customer contact details for:

Gathering essential order details and customer preferences via website forms.
Addressing issues or queries during delivery and verifying provided information.
Confirming delivery addresses and resolving discrepancies (e.g., incorrect access codes or unlisted apartment numbers).
Providing real-time delivery updates, including delays and proof of delivery with photos.
Sending automated SMS updates about parcel status.
Managing customer feedback, complaints, and queries, including processing refunds for damaged or undelivered orders and handling compensation claims.
Training staff to meet specific customer needs and instructing drivers on detailed delivery instructions.
Updating customers about changes in address, contact details, or preferences during service.
Sharing driver schedules, workload information, and payment details.
Distributing login credentials for routing applications.
Facilitating payment for services rendered.
Coordinating recipient information for efficient delivery service and updating any changes.
Informing customers about the status and condition of their delivered items, potential delays, and estimated arrival times.

Use of Personal Information

We collect the following information through our third-party service provider to offer our SMS service, respond to inquiries, improve service quality, and keep you informed about essential updates:

Mobile phone number
Content of messages sent to us
Username
Feedback about our services

Information Disclosure

We do not sell or rent your personal information without your consent. Information may be disclosed under these circumstances:

With your explicit consent.
To enforce our Privacy Policy.
To trusted partners who process information on our behalf under strict confidentiality agreements.
To affiliated entities under common control with RPP Express for approved purposes.
In response to legal processes or to protect our rights or the rights of others.
To address fraud, security, technical issues, or as required by law.
If RPP Express undergoes acquisition or merger, your personal information may be transferred accordingly.

Security Measures

While we implement measures to protect your personal information, absolute security cannot be guaranteed as data traverses third-party infrastructures.

Opt-In and Opt-Out Options

We respect your privacy and will not share your number with other companies, websites, or third parties, nor use it for marketing purposes. To unsubscribe, text “STOP” at any time.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children without parental consent. If you have concerns or questions about this Policy, contact us at recruiting@rppexpress.com.

SMS Terms of Service

By engaging with RPP Express’s text messaging services (“the Service”), you agree to the following terms:

By providing your phone number, you consent to receive SMS messages from us.
Essential communications related to the Service, such as announcements and administrative updates, are mandatory and non-optional until the Service concludes.
For inquiries about this policy, contact us at recruiting@rppexpress.com.
Standard message and data rates may apply. RPP Express is not responsible for these charges. Consult your wireless provider for details. For service-related inquiries, email recruiting@rppexpress.com.
Be aware that messages on your mobile phone can be viewed by anyone with access to your device. RPP Express is not liable for any such occurrences.
Consent to this service is not required for other RPP Express services.
By accepting these Terms of Service and providing your mobile phone number, you authorize RPP Express to contact you via text using automated dialing or other computer-assisted technology.

This policy ensures clarity and transparency in how we handle your information while providing you with exceptional service.

Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
rppexpress.com
109 Professional Park Dr, Suite 102 Mooresville, NC 28117
United States
quote@rppexpress.com
(980) 272-2325